Terms of Service: NovaPulse Solutions

Last updated: November 12, 2026

  1. Who we are. NovaPulse Solutions is operated by Adrian Peddle, a sole proprietor in Halifax, Nova Scotia (hello@novapulse.solutions).
  2. The service. We provide AI virtual receptionist services to businesses. These Terms apply to our website and services. Clients also sign a Service Agreement, and if the two conflict, the Service Agreement wins.
  3. Demo line. Our demo receptionist answers for a fictional company ("Demo Heating & Plumbing"). It can't book real appointments or send help. In an emergency, call 911.
  4. Acceptable use. Clients may not use the Service for unlawful purposes, to deceive callers, for robocalling or unsolicited telemarketing, or to collect payment card numbers or sensitive health information.
  5. AI limitations. The Service uses automated speech and language technology and may make mistakes. Clients should review call summaries and confirm important details with their customers.
  6. Fees. As set out on our pricing sheet and in the Service Agreement. Prices are in USD unless stated otherwise.
  7. Intellectual property. Our website, prompts and configurations belong to NovaPulse Solutions. Client business information and caller data belong to the client.
  8. Disclaimer and liability. The Service is provided "as is", to the extent permitted by law. Liability is limited as set out in the Service Agreement.
  9. Changes. We may update these Terms and will notify clients by email at least 14 days before material changes take effect.
  10. Law. These Terms are governed by the laws of Nova Scotia and Canada.
  11. Contact. hello@novapulse.solutions

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