Privacy Notice: NovaPulse Solutions

Last updated: November 12, 2026

Who we are: NovaPulse Solutions, operated by Adrian Peddle, Halifax, NS. Privacy contact: hello@novapulse.solutions.

What we collect

From our business clients: contact and billing details, plus business information used to set up their receptionist. Payments are processed by Stripe, and we never see full card numbers.
From people who call a client's receptionist: the phone number, what the caller says (name, address, the service needed), and call recordings/transcripts where the greeting says so.
From our website and outreach: business contact information that businesses publish themselves, and anything you send us.

Why we use it

To deliver and improve the receptionist service for the client the caller contacted, send call summaries to that client, bill clients, and respond to enquiries. We may send business-to-business messages to publicly published business addresses where Canada's Anti-Spam Legislation allows it, and we honour every unsubscribe request.

Who we share it with

Only the service providers needed to run the Service (for example telephony, AI voice/language processing, email/SMS delivery and payment processing). Some of them may process data outside Canada, including in the United States. We do not sell personal information.

How long we keep it

Call recordings and transcripts are kept for up to 90 days by default (or as the client chooses) and deleted within 30 days of a client cancelling. Billing records are kept as long as tax law requires.

Your choices

You can ask us for access to, correction of, or deletion of your personal information at hello@novapulse.solutions. Callers can also contact the business they called. If you aren't satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Security

Access is restricted to the people and systems that need it, accounts are protected with strong authentication, and our providers use encryption in transit.

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